PLEASE READ THE FOLLOWING REFUND POLICY CAREFULLY.
The web development and IT services subscription require a twelve month commitment and are only refundable within 30 days of subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as follows:
We have a 30 days money back policy with following terms and conditions.
For Small Business Plans
- 100 percent of subscription price will be refunded, if claimed within 30 calendar days of subscribing the plan.
- The refund policy is not applicable for per incident plan.
- No refund after 30 calendar days of subscribing the plan.
- Refunds only are accepted, when you have all the prerequisites which were required to complete the job and website/ issue was not resolved till the time account was active.
- The issue is out of scope for the particular service plan within 30 days since an account was created by a Macro - IT Services representative.
- There has not been a closed ticket or resolved issue in the past for any service plans.
User Responsibility (Very Important)
In connection with obtaining Services, you agree that you will:
- Cooperate with the Macro - IT Services representative: We will use commercially reasonable efforts to provide the solution to you. Our skill shows that most website issues/ problems can be corrected as a result of close cooperation between you and the representative. Please listen carefully to the representative and follow the instructions. You must confirm that the following conditions are true:
- The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident; The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with Macro - IT Services representative.
- Software/Data Backup: You understand and agree that Macro - IT Services shall under no circumstance be responsible for any lost or corrupted software or data Macro - IT Services strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
- Account, Password, and Security: For you to submit a plan order, you must complete the registration process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account.
- Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify Macro - IT Services immediately of any unauthorized use of your account or any other breach of security. Macro - IT Services will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.
DATA BACKUP
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, WEBSITE DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY "CUSTOMER DATA") AND SOFTWARE STORED ON YOUR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT www.macro-itservices.com OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.
Changes to This Privacy Policy and Additional Information
We may update this Privacy Policy from time to time, and so you should review this Policy periodically. If there are significant changes to Macro - IT Services information practices, you will be provided with appropriate online notice.
Contact us - If you have any questions and queries related to privacy policy, you can contact us. We will promptly make efforts to resolve your problems and queries.
